Refund Policy

Our Commitment

At Cromize, we focus on delivering value through expert CRO audits, high-performing landing page designs, and ongoing optimization services. Our services are strategic, time-bound, and often custom to each project, so we maintain a clear and honest refund policy.

Refund Eligibility

Free Services

Free CRO Audits and Consultations: These are completely free—no payment, no commitment required.

Paid Services

This includes CRO Audits, Landing Page Design, Ongoing CRO Services, and Custom Projects:

✅ Before Work Starts

If you cancel before any work has begun, you're eligible for a 100% refund within 5 business days.

❌ After Work Begins

Once we've started any part of the work (research, audit preparation, design planning, A/B test setup, etc.), no refunds will be issued. This covers our time, planning, and partial delivery efforts.

Ongoing Services

Monthly CRO Services: Can be cancelled with 30 days notice for future billing cycles.
No refunds for the current month once any deliverables have been provided.
Work completed in the current billing cycle remains billable even if service is cancelled mid-cycle.

What Constitutes "Work Started"

Work is considered to have started when we begin any of the following activities:

Initial website analysis and audit preparation
Research and competitive analysis
Strategy development and planning
Design wireframing or mockup creation
A/B test setup and configuration
Content creation or copywriting
Any deliverable preparation or development

How to Request a Refund

Send an email to hello@cromize.com with the following information:

Your name and contact information
Project details and service purchased
Reason for cancellation
Any relevant documentation or correspondence

Response Time: We will respond to refund requests within 2 business days and process eligible refunds within 5 business days.

Disputes or Concerns

If you're unhappy with a deliverable or service quality, please reach out to us first. We aim to resolve issues through:

Additional revisions and improvements
Clarifications and explanations
Additional support and guidance
Service adjustments where possible

We're committed to client satisfaction and will work with you to address concerns before considering refunds.

Exceptions and Special Cases

Technical Issues: If we cannot deliver services due to technical limitations on our end, a full refund will be provided.
Service Unavailability: If we cannot provide the agreed service for any reason, you will receive a full refund.
Fraudulent Charges: Any unauthorized or fraudulent charges will be immediately refunded upon verification.

Legal Note

This refund policy applies to all services purchased directly from Cromize. By working with us, you agree to the terms outlined here and our Terms of Service.

Contact Information

Cromize
Email: hello@cromize.com
Address: 30 N Gould St, Ste R, Sheridan, WY 82801, USA
Phone: +1 302 803 4764